Understanding Nonfinancial Metrics Director Essentials

In brief: The ongoing crisis of the COVID-19 pandemic has driven home the importance of nonfinancial benchmarks as never before. This report presents a variety of key nonfinancial metrics in five essential categories:

• Products and services
• Operations and safety
• Talent and culture
• Market and reputation
• Resilience and sustainability

For each metric, this report explains why the metric matters, where it can be found, and how to interpret it. This guide is aimed primarily at public company directors but can also be useful for fiduciaries of nonprofits and privately-owned companies.

This resource can help your board to

• understand important nonfinancial metrics,
• learn why these metrics matter,
• discover where to find these metrics, and
• see how to interpret these metrics.

Most relevant audiences: board chair or lead director, nominating and governance committee members, compensation committee members, and new board members