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“I was in service, and I was always at the leading edge of technology. I was always embracing change. Change was always integrated in everything I did, every day. The most consistent thing to make change work, or make innovation work, or integrate change, is people. That requires leadership of people to make sure they’re doing the right thing at the right time and they’re motivated to accept that change—they’re motivated to move forward, they’re part of the integration, they’re part of the innovation, and they feel empowered…
—Interview conducted by Marcel Bucsescu, senior director of credentialing and strategic engagement at NACD
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