Mark Goulston, MD, is a psychiatrist, UCLA professor, business coach, and an advisor to executives and boards from startups to the Fortune 100. He is the author of seven books, most recently Talking to Crazy: How to Deal With the Irrational and Impossible People in Your Life (American Management Association Press, 2015).
Entries by Mark Goulston
Talking to Activists: How to Deal With a Pushy Challenger
July 11, 2016
The best way to deal with pushy or difficult and demanding people is to disarm them by leaning into their agitating behavior.